About Us

Sunderland Home Care Associates is structured so that people will always come first. As an employee owned social enterprise, staff members get a vital role in the decision-making process because they own a share in the company.


That means profits are spent on providing a better service or towards rewarding our staff. Our unique structure means that staff members have the opportunity to take part in democratic general meetings and help set our budgets, pay and conditions.

Sunderland Home Care Associates strongly believes that well trained staff become more confident and are able to offer a better quality service. All staff undergo extensive training to ensure our clients receive the best care possible.

If something concerns you or if you have an idea as to how we can improve, your voice will be heard.


We are motivated by care of the client and not by making money”.

Meet Our Team


I started working for Sunderland Home Care in April 2010 as a Domestic Care Worker, after this role I started to work as the Domestic Supervisor for North adn South Tyneside. After about 2 years in this role I was transferred to the Training and Recruitment team and I am enjoying this role very much.




I am the Training Contracts Coordinator for Sunderland Home Care, I am responsible for managing and coordinating the accredited provision for both employed and unemployed individuals. We currently hold contracts with Sunderland College and South Tyneside Council which allows Sunderland Home Care to ensure all staff are trained to the highest possible standards meeting both the needs and requirements of the service users and the Commissioning Bodies.





I have worked at Sunderland Home Care for over 21 years. In this time carried out various role, from support worker, supervisor, admin assistant, coordinator and now my current role, Training and Recruitment Manager. For a number of years I have been on the Board of Directors. I believe in social enterprise as it gives employees a sense of value and encourages people to take pride in what they do and acheive.





I am the Assistant Finance Manager and I started my employment with Sunderland Home Care in 2007. My main responsibility is the invoicing and accounts of our clients who pay privately for the services we provide to them.





I am the Home Support Coordinator for Sunderland North, with my team we deliver over 1100 hours of care a week believe we are the best in our line of work. I have been with the company over 20 years and worked as a Home Support Worker and a Supervisor prior to my current role. I am passionate about the company and its future. I am currently a member of the Board of Directors which I am extremely proud of.





I am the administrator/finance worker for Independent Futures. My role is to verify all IF timesheets, produce invoices and ensure payment is made. I also monitor staff sickness and provide admin support mainly to the IF Manager and staff.





My name is Stuart Terry. I have worked for Sunderland Home Care Associates for 7 years. My job role is Quality Care Manager within Independent Futures and I laisse with the houses and staff to ensure that we give a quality service at all times in order to meet CQC standards.





I am the Compliance Officer for Sunderland Home Care Associates. The main aim of my role is to ensure Sunderland Home Care Associates comply with CQC regulations and local authority contracts.
As part of my role I carry out various monthly and quarterly audits to determine whether we are delivering a good quality, effective service and identify any areas of improvement.

I also review the companies policies and procedures to ensure they are up to date and in line with the current laws and legislation.











Recognised Collective Success

The development of Sunderland Home Care Associates is a unique story. Dating back to 1976 with the formation of the Little Women co-operative, the organisation has always had its roots in the not-for-profit sector.


In 1994, the new business started trading and is now owned by over 300 care workers from the local area, delivering the highest of professional standards.


The staff’s achievements at Sunderland Home Care Associates have caught the eye of many regional and national decision-makers and Margaret Elliott, the founder of the company, was awarded an OBE in the 2008 New Year Honours List. Presentations have been made to the House of Commons and other national social enterprise organisations who want to see care delivered by a social enterprise in their area.


In 2004, Sunderland Home Care Associates scooped the Best Participation and Best of the Best awards from theĀ North East Social Enterprise Partnership (NESEP). In 2006, SHCA was the overall winner of the prestigious Enterprising Solutions Award organised by theSocial Enterprise Coalition. This success is down to strong team-working, high standards and great commitment from the staff.



I have worked for Sunderland Home Care for 10 years, I started as a Home Support worker which I continue to do. I am also the training coordinator for the South Tyneside branch and I deliver training to the stafff throughout the company which includes accredited training.





My name is Emma Smith and I am the Academic Support and Community Engagement Officer here at SHCA. My role involves collaborating closely with Sunderland College and Sunderland University to provide Mentor support to those students who experience difficulties and/or disabilities and ensure their college and University experience is a positive one. We currently have over 30 mentors assisting students at Sunderland College who do a fantastic job helping them in the classroom and around campus. My other responsibilities include identifying opportunities within the community where college students could gain work experience and social skills. I have been in post since January 2018 and enjoy the variety of my role as well as finding it rewarding.




I am Lisa Newbury, I am employed by Sunderland Home Care Associates as the Extra Care Manager to lead and manage the onsite care teams to deliver a reliable, responsive and respectful person centred care and support service to all service users.
To ensure that the service meets Care Quality Commission (CQC) published standards at all times.
To lead on , need and risk assessments involving service users and important to others t produce robust care and support plans that all staff follow to deliver agreed outcomes.
Ensure service users are enabled to maximise their potential as individuals



My Name is Lillian Shevlin I have worked for Sunderland Homecare for 11years within various job roles I am currently the Manager within the Extra Care Schemes. I work along beside the Extra Care Manager and the onsite Care Teams to ensure we provide a person centred and caring service to each of our clients.